Site Installation & Start-up
Our engineers travel to your factory. Every machine goes through a start-up protocol, parameter calibration, and a production test run before handover. You sign off when it runs to your specification.
Service & After-sales Support
The machine is only half the job.
Every machine Magnum supplies comes with factory-trained installation, operator training, and structured after-sales support. We handle the service side so your production team can focus on running the machine.
9 OEM Principals
Pan-India Coverage
OEM-Certified Engineers
AMC & Spare Parts
What we cover
From first installation to year five.
Magnum's service scope runs from the day your machine ships to ongoing AMC and spare parts support years into production.
Operator & Maintenance Training
Training happens on your machine, in your facility, on your material. Operators run actual production, not sample demos. Maintenance training for your technical team is included in the same visit.
Warranty Support
OEM warranty terms, honored in full. We handle parts coordination and liaise with the principal manufacturer on your behalf. One point of contact, not an overseas service desk.
Annual Maintenance Contracts
Scheduled preventive visits, written service reports, and a direct escalation line. AMC terms are fixed at purchase, so you know the cost before you need the service.
Genuine Spare Parts
Parts sourced direct from the OEM manufacturer. We handle import documentation and in-country delivery. No third-party substitutes are supplied without your explicit agreement.
Remote & On-call Support
Between scheduled visits, our service team is reachable by phone and WhatsApp. For faults that need deeper expertise, we bring the OEM's technical team in remotely or arrange an additional site visit.
How it works
From order confirmation to production.
Here is what happens between the time you place an order and the time your team is running the machine independently.
1
Pre-installation planning
We send foundation drawings, power requirements, and clearance specs to your site team. Your civil and electrical contractors know exactly what to prepare before the machine ships.
2
Delivery and placement
We are on-site when the machine arrives. Unpacking, positioning, and initial electrical connections happen under our supervision before any power-on check.
3
Start-up and handover
Full production run with your operators present. Training happens during this visit. We stay until the machine runs to your specification and your team is confident on it.
4
AMC and ongoing support
Scheduled preventive visits, documented service history, and a direct line when something goes wrong mid-production. Every service call is logged against your machine record.
Our engineers
Trained at the source.
All field engineers complete training at the principal manufacturer's facility before their first installation in India. Certifications are renewed when the OEM releases major product updates.
Installation
Installation Engineer
Site start-up · Calibration · Handover
Service & AMC
Service Engineer
Preventive maintenance · Breakdown response
Training
Training Specialist
Operator training · Maintenance training
Each principal we represent has its own service and training protocol. The process above applies to all machinery we supply. Specific timelines and visit frequency vary by machine type and contract terms.
Service coverage
Head office in Noida. Customers across India.
Our head office is in Noida, Delhi-NCR. Magnum's service engineers support customers across India's textile and packaging manufacturing clusters. If you are outside a major cluster, ask us directly about response coverage for your location.
Head office
Noida, Delhi-NCR, India
North India
Delhi-NCR
Ludhiana
Panipat
Agra
Kanpur
West India
Surat
Ahmedabad
Mumbai
Pune
South India
Tirupur
Coimbatore
Chennai
Bangalore
Hyderabad
East India
Kolkata
Bhubaneswar
Guwahati
Installation What is included in Magnum's installation service?
Site installation covers unpacking, positioning, electrical and pneumatic connection, machine alignment, parameter calibration, and a production test run on your material. Our engineers stay until the machine is running to specification and your operators are trained on it. Civil work (foundation, power supply, compressed air) is your responsibility, but we send the specs in advance.
Installation Do your engineers stay until the machine is in full production?
Yes. The handover happens only after a production test run on your material, with your operators present. Specific duration depends on the machine. A welding line may take 3 to 5 days, a cutting system 5 to 7 days, an ASRS or geo-textile production line 10 to 15 days.
Training Are your service engineers based in India or do they come from the OEM?
Our service engineers are based in India. They are trained at the principal manufacturer's facility in Italy, USA, Spain, China or Poland before their first installation. For first installations of new models or complex faults, an OEM specialist is brought in on-site or remotely.
AMC What does the Annual Maintenance Contract (AMC) cover?
AMC includes scheduled preventive visits (typically two to four per year depending on machine type), full service inspection, calibration checks, written service reports, and priority response on breakdown calls. Spare parts and consumables are not included unless specified in the contract. AMC terms and pricing are agreed at the time of purchase.
Service How quickly can a service engineer reach my factory?
For customers in major textile and packaging clusters (Delhi-NCR, Tirupur, Coimbatore, Surat, Ahmedabad, Mumbai, Ludhiana, Panipat, Kolkata, Chennai, Bangalore), response is usually within 24 to 72 hours depending on AMC tier. For remote locations, we coordinate the fastest practical route. Remote diagnostic support over phone and video is available immediately.
Spares Do you stock spare parts in India?
Fast-moving and critical spares for the principal machines we have installed in India are kept in stock at our facility. Specialist or low-frequency parts are sourced from the OEM with import handling managed by us. Lead times are confirmed when you place the order, not after.
Service Can you service a machine I bought through a different channel?
For the principal brands we represent in India, we can usually take over service, AMC and spares support even if the machine was purchased elsewhere. This requires a one-time technical audit of the machine. Contact us with the machine model and year and we will tell you what is possible.
Process Can I get service terms in writing before I sign the purchase order?
Yes, and we recommend it. Ask for a service and AMC proposal alongside the machine quotation. You will see warranty terms, AMC scope, response SLA, and spare parts policy in writing before commitment. Service expectations are part of the purchase decision, not a separate negotiation later.
Existing customers
Need service or spare parts?
For AMC scheduling, breakdown support, or spare parts orders, reach our service team on WhatsApp. Keep your machine serial number handy if you have it.
WhatsApp the service team
Evaluating machinery
Ask about service before you buy.
Before you finalize, ask us how service is structured for the specific machine you are considering. Every principal has different support terms, and we can walk you through what to expect.
Speak with our team